If you are a 3rd party vendor, agent, otherwise an associate or company working with a terminal that is running Octopi, you may be invited to create a user account to securely access certain parts of that organization via Octopi. For example this secure access may be used to review status updates on cargo, or check on pending charges and payment status.
Watch a video
Note: The interface and available options in your organization's account may appear slightly different than this video recording. This depends on your configuration, enabled permissions, and any recent updates to the appearance of Octopi.
Signing up for a terminal-managed Octopi account
Follow the invitation link provided by the terminal to reach the Login page for the terminal.
To sign up for an Octopi account, click the Sign Up button. Then fill out the form with as much information as possible.
It is important to select an accurate Company Type and the correct Company specific to you. This information will be used by the terminal staff to verify and approve your registration.
You can begin typing your company name and then select it from the autocomplete dropdown menu. If you do not see your company listed in the dropdown, confirm you haven't entered any typos, an abbreviation, or a variation of the name. If it still is not found, contact the terminal administrator to request that your company is added to their system.
Enter your name, email, and choose a secure password. Including a phone number is optional, but recommended to provide multiple options for communication.
Finally, check the reCAPTCHA box to confirm you are not a robot and click Sign Up.
Submission & approval notifications
You will receive two email after submitting the form. The first email confirming your registration request has been received will be received very soon after submitting.
The terminal personnel will be notified of your submission as well. Your request details will be reviewed and either approved or denied. You will not be able to login until you are approved.
Once decided you will receive an email confirming that your user account as either been approved or denied. Once approved, you will be able to login with email and password you entered. If your request is denied, you can contact the terminal for further details on the decision and how to reapply.
Logging into Octopi
Once you are signed up and approved, follow the Sign In link provided in your approval email. We recommended bookmarking this URL in your browser for convenience later on.
On the Sign In page, enter your email address and password, and click Sign In.
If your password isn't accepted at login, click Forgot your password.
Enter the email address you used during registration and click Reset My Password. A password reset link will be emailed to you, if the email address you enter has been used to register an approved user.
If your email address is not found, you may not have signed up yet. Check for typos and verify you haven't registered with a different email address.
If you have any questions about your login information, contact the terminal.