All Octopi users – whether terminal employees, consignees, brokers, or other 3rd parties working with the terminal– are able to have their own username and password to securely access a unique terminal-managed user account
Before you begin
Terminal Administrators must approve new users and register companies in Octopi to create an account with the terminal organization.
Admins can follow the detailed steps in our Inviting new users guide for detailed steps on how to invite and approve new users, as well as our guide on Adding and removing permissions for managing what areas of Octopi new users can access.
Logging in
If you have already signed up and been approved for an Octopi account, navigate to the Login page. Enter your email address and password. Then click the Log In button.
Logging into Octopi
Once you are signed up and approved as an Octopi user, follow the Sign In link provided in your approval email. We recommended bookmarking this URL in your browser for convenience later on.
On the Log In page, enter your email address and password, and click Log In.
Note: The modules available in the Main Menu will vary between users depending on the assigned roles and the permissions granted.
Troubleshooting
If you're password isn't accepted at login, click Forgot your password.
Enter the email address you used during registration and click Reset My Password. A password reset link will be emailed to you, if the email address you enter has been used to register an approved user. Click the reset link in the email and enter a new password. Then return to the Login page and try again.
If your email address is not found, you may not have signed up yet. Check for typos and verify you haven't registered with a different email address.
If you have any questions about your login information, contact the terminal.