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I received a suspicious email. Is it from Octopi?

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Attention: Octopi recently received a branding refresh. Colors in the application will appear different than the colors seen in screenshots and videos on the Knowledge Base. These changes are only in appearance. The functionality of Octopi, as described in our guides and videos, remains unchanged.

If you received a suspicious email that looks like it’s from Octopi or Navis - or a company claiming to be associated with us - do not click links, download any attachments, or reply to the message. Report it to the IT or Security team within your terminal or within the terminal that manages your Octopi account. You may also report it to your email service provider from within your email client or application.

What you received could be a phishing email. Phishing is when scammers send messages that try to trick people into sharing their personal information. These emails often impersonate trusted brands like Octopi or Navis.

Spot a phishing scam

While scammers change their tactics frequently, look for these signs of a phishing or spoof message:

  • Requests for your bank account, username, password, social security number, or identity. Never share this information
  • A claim that your account is compromised
  • An unsolicited email with a link to verify your account information
  • Typos in the sender’s or “From” email address. It may looking something like: support@octopii.com (typo)
  • Suspicious links that don’t lead to www.octopi.co. Before you click on a link, check the URL by copying it into your address bar without pressing Enter
  • Emails that mimic our design
  • Emails with .html attachments
Tip: Learn more about phishing emails at OnGuard Online.

Scam phone calls

We don't call our customers over the phone. Be aware of unsolicited phone calls from people pretending to be from Octopi or Navis requesting private information.

Official Octopi email addresses

If you're not sure if an email address belongs to us, compare it to this list of our official email addresses.

  • octopi.support@navis.com
  • support@octopi.co
  • info@octopi.co
  • info@navis.com

These email addresses can't receive inbound email. You can reply to support@octopi.co after contacting us from this Help Center.

Information we'll never request

  • Your full credit card number
  • Your bank account or routing number
  • Your password
  • Your social security number

Never share this information unless it’s with a known and trustworthy party.

Information we might request

Here's what we might ask for only when you contact us for support:

  • Information to help us verify your account.
  • Error or Report ID number
  • Screenshot of screen recordings of an issue
  • Detailed steps taken when an error or issue was encountered
  • Container numbers, BL numbers, or other cargo or vessel details
  • Uploaded files that encountered an error or warning