Knowledge Base

Getting Started

• Overview: What is a Terminal Operating System? (Video)
• Welcome to Octopi (Video)
• Onboarding Process FAQ
• Onboarding with Octopi Tutorials
• Signing up as a new user
• Logging in to Octopi

See all 7 articles

EDI

• Overview: EDI Flows for Container Terminals (Video)
• What EDI messages does Octopi support?

Invoicing & Tariffs

• Adding a billing contact to a customer's profile
• Viewing charges and containers in the Payment Portal

Reports

• What reports does Octopi support?
• Common reports for terminal operations

Integrations

• Using Octopi Webhooks

Troubleshooting & Support

• I received a suspicious email. Is it from Octopi?
• Resetting your account password
• Recovering your account email address
• Changing your account email address
• Using the Octopi Knowledge Base
• How to contact the Customer Success Team

See all 10 articles

What's new?

• Octopi Updates | December 2022
• Octopi Updates | November 2022
• Octopi Updates | October 2022
• Octopi Updates | September 2022
• Octopi Updates | August 2022
• Octopi Updates | July 2022

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